Privacy Policy
Effective Date: 13/04/2025
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website. By accessing or using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described herein.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy. We regularly review our compliance with this policy and ensure that all data handling practices are transparent and secure.
1. Information We Collect
- Personal Information: Name, email address, phone number, and other contact details.
- Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
- Cookies and Tracking Technology: We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
- To provide and maintain our services.
- To improve and personalize your experience on our website.
- To communicate with you, including sending updates and promotional materials.
- To analyze website usage and improve our services.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We ensure any third parties are bound by appropriate confidentiality and security obligations.
4. Data Protection Measures
- Data Encryption: We use advanced encryption technologies to protect your personal information during transmission and storage.
- Access Controls: We restrict access to your information to only those who need it to process it on our behalf.
- Regular Audits: We audit our practices to ensure compliance with this policy and applicable laws.
- Incident Response: In the event of a data breach, we will notify you and authorities as required by law and take immediate action to mitigate the impact.
5. Virtual Card Service Provisions
- Acceptance of Terms: By registering for and using GolalaPay’s virtual card services, you agree to this Privacy Policy and our Terms of Service.
- Creating and Funding Virtual Cards: After successful registration and identity verification, you can create and fund virtual cards using supported methods.
- Card Payment Transactions: Transactions are processed securely and reflected in real time. We do not store full card details.
- Balance Monitoring and Updates: Your dashboard provides access to your balance and transaction history. Alerts are sent for low balances and significant transactions.
- Security and Fraud Prevention: We use robust security, including fraud detection and 2FA. Unauthorized activity may result in a temporary freeze.
- Refund and Dispute Policy: Refunds must be requested from the merchant. We do not support user-initiated chargebacks post-processing.
- Suspension and Termination: Accounts may be suspended for violations or fraud. Appeals are handled by our support team.
- Limitation of Liability: To the extent allowed by UK law, our liability is limited to your remaining balance unless due to gross negligence or misconduct.
- Governing Law & Jurisdiction: Governed by the laws of England and Wales. Disputes fall under their jurisdiction.
- Data Protection & Privacy Compliance: We comply with UK GDPR and the Data Protection Act 2018 in all data handling processes.
- Eligibility & Age Restriction: Services are for individuals 18+ who can legally enter into contracts.
- Modifications to the Policy: We may update this policy and notify you via email or in-app notice.
- Force Majeure: We are not liable for service delays due to events beyond our control.
6. Contact and Support
If you need support or have any concerns regarding your virtual card service, please contact us at:
- Email: support@golalapay.com
- Website Contact Form: https://golalapay.com/contact
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time)